Integration Kano Model And Quality Function Deployment (QFD) Application For Design Improvement Of An Accessories Product Case Study: Umbrella

Khairul Nazemin, Mohd Yaaziz (2015) Integration Kano Model And Quality Function Deployment (QFD) Application For Design Improvement Of An Accessories Product Case Study: Umbrella. Project Report. UTeM, Melaka, Malaysia. (Submitted)

Text (24 Pages) Integration Kano Model And Quality Function Deployment (QFD) Aplication For Design Improvement Of An Accessories Product Case Study; Umbrella.pdf - Submitted Version Download (122kB)

Abstract

The objective of the project is to identify the current quality product and to improve the major characteristic product based on customer satisfaction through Kano Diagram. “Integration of Kano Model and Quality Function Deployment (QFD) Application for the Design Improvement of an Accessories Product” is the title of this project. This project is conducted around state of Melaka. The QFD method is the most effective methodology available for capturing and responding to the Voice of the Customer (VOC). Through both methodology, which is QFD and Kano Model the product such as umbrella were analyzed to produce the product characteristic and quality dimension. Observation and interview was done to collect the data for the research. Meanwhile, questionnaire was used to obtain the VOC of the product. Based on these data, House of Quality (HOQ) was constructed and Kano Model was plotted. Results were then being manipulated using SOLIDWORK software and the suggestions for further study were being discussed.

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