Implementation Of Quality Method To Improve Procedure In Handling Quality Issue At SME Industry

Wan Ismail, Wan Syarma Adila (2016) Implementation Of Quality Method To Improve Procedure In Handling Quality Issue At SME Industry. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

All organizations need to have a good quality method as a sign that they have achieved an excellent quality according to the demand of organization and customer. The reason why “implementation of quality method to improve procedures in handling quality issue” important to be discussed in this project because once the group has identified possible temporary fixes and address quality issues, the short-term solution should be quick, easy to implement and worth the effort. Quality method and techniques such as TQM (PDCA cycle), Six Sigma (DMAIC cycle), 5 Whys, QFD, Lean, FMEA and 7 QC Tools are studied and the best among them have been implement at the SME industry as to improve procedure when handling quality issues. Then, the selected quality method that include 7 QC Tools, 5 Whys Analysis and Lean Manufacturing have been used in LIDAP cycle and Continuous Improvement. The LIDAP cycle represent 5 phases which are List phase, Investigate phase, Detect phase, Act phase and Preventive phase. All 5 phases required a vital document that indicated Tally sheet in List phase, Fishbone Diagram in Investigate phase, 5 Whys Analysis in Detect phase, Countermeasure Sheet in Act phase and Preventive Sheet in prevent phase. Next, Continuous Improvement (Kaizen) use as the process of continuous improvement in small increments that make the process more efficient, under control and adaptable. Improvements are usually accomplished in a little or no cost, without sophisticated techniques or without expensive equipment. As for results in applying this LIDAP cycle, made SHH Poultry Farm industry have an opportunity for having their own SOP (Standard Operating Procedure) in handling quality issues that occur in their industry. The good result of reduction in same quality issue occur and cost and also good response of SHH employees in term of this implementation quality method have been discussed. The review also found that resistance to change, failure to motivate employees, lack of understanding on companies’ strategic path and difficulties in managing itself formed some of the challenges in implementing LIDAP cycle and Kaizen. Hopefully, this paper can be beneficial to the SME Enterprises as in formulating their implementation of quality method and Kaizen strategies.

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