Help Desk DNA

Muhammad Baidul , Abdul Samad (2005) Help Desk DNA. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

Projek Sarjana Muda is the project that accumulates the biggest portion of knowledge gained during a studenfs course at this university. Thus. for this project, the highlights will be on building an enterprise-scale web-based application. This software name is helpdesk DNA. Once the objective and scope is completed, it will be used by Program DNA Sendirian Berhad as their major tool in automating their help desk operations. To make sure the end-product is feasible. literature researches are done. Every aspect of software analysis and design had also been based on the projecfs scope and objective. With Rational Unified Process and Enhanced-Rapid Application Development as its methodolo~y, the software will be more feasible, marketable and easier to develop. The analysis process involves current system study. Functionality requirements gathered in the process are used in identifying ways to automate the system and to learn how to add more quality in the to-be system. Software, hardware and networking requirements to have the software up and running are also analyzed in the analysis process. The design process utilizes the input from analysis phase to design the software in terms ofthe system•s raw data, architecture, user interface, database design and deployment view. This process also details the software•s logic in terms of programming algorithm and data dictionary. Based on the artifact collected so far, the software is implemented. Environment setup and version controlling are also documented to make sure the right version of software can run every time. Once all tests for the software are passed, it will be known as the released version of the software.

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