A study on TQM's tools and techniques for quality improvement : the case of Malaysian manufacturing industry

Saifuddin , Mohd Isa (2015) A study on TQM's tools and techniques for quality improvement : the case of Malaysian manufacturing industry. Project Report. UTeM. (Submitted)

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Abstract

The present study aims to explore the current TQM tools and techniques adopted by manufacturing organizations in Malaysian. The main objective of this paper is to provide empirical evidence on operational performance and understanding of the Total Quality Management and its role towards business survival and competitiveness. First, several studies about the evolution of TQM tools and techniques, implementation of quality control in Malaysian manufacturing companies and identify the factors that influence the selection of quality control techniques in these companies. The first chapter will discuss the background of the study, which will cover the objectives, aims, scope, limitations and the significance of this research. All of this lead readers to have a clear view of what the researcher is all about and what are the key elements being investigated to create this chapter. The second chapter will emphasize a more theoretical view related to this research and an overview of quality control and its implementation in organizations. Theories will be taken from books, journals and article to create literature review that will answer the research question and research objectives, both will be stated later. The third chapter includes the research design, what method that is going to be used in order to collect primary data to be analysed later. This is followed by the description of four selected companies in this study, including their products and company backgrounds. The application of quality control in each company is then presented. The selection factors of TQM tools and techniques for quality improvement in the companies to apply quality control and challenges faced by companies in implementing quality control are discussed. The data gathered were analysed by using descriptive analysis. The finding shows that there is a significant relationship between Operational Performance (dependent variable) and the Quantitative & Qualitative (independent variables).

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