Design A Patient Transfer System Using QFD Approach

Muazam Shah, Mohamad (2005) Design A Patient Transfer System Using QFD Approach. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

Quality function deployment (QFD) is a well-known design method. It's management tool that provides a visual connective process to help teams focus on the needs of the customers throughout the total development cycle of a product or process. It provides the means for translating customer needs into appropriate technical requirements for each stage of a product/process-development life-cycle. It helps to develop a product or services more customer-oriented, higher-quality products. This project is all about to improve the transferring system especially bed to stretcher. In this project, the Quality Function Deployment (QFD) methodology has been used in order to evaluate customer wants and needs from the user feedback .. These application of QFD are widely use in government and non-government hospital and clinic. The complaint from the user of stretcher contributes this case study to be implemented. For this case study project, Hospital Besar Malacca area was identified in order to seek the problem and difficulties in using present stretcher design for the patient user. The final improvement after using QFD methodology will be able to meet user requirement and satisfaction.

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