Web-Based Helpdesk With Spam Filtering

Rosnan, Snibon (2006) Web-Based Helpdesk With Spam Filtering. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

Web-Based Helpdesk with Spam Filtering is a relatively new enhancement of helpdesk system. Purpose of this project is to replace the traditional helpdesk technology which is using telephone technology. This project completed with spam filtering in order to prevent unwanted report (spam) from interrupt this application. It is a security part for this application. The main activities for this project are the users make a problem report to admin and admin will reply the solution to the users. This project use blacklist and white list filtering technique which is the report from the users will be filtered based on setting at blacklist and white list keyword. Only genuine report will be replied by admin. For the bulk (spam) report it will be deleted. The genuine and bulk (spam) report are stored in separate table. So, it will make the admin easy to know which report will be served. With this application or syste~ it can help the company in order to provide helpdesk services for their customers in an efficient way.

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