A Study On Quality Tools And Techniques Based On Swot Analysis At CTRM AC

Sheikh Fahmi , Mohamed Bamadhaj (2007) A Study On Quality Tools And Techniques Based On Swot Analysis At CTRM AC. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

This study discusses the quality tools and techniques used at CTRM Aero Composites (CTRM AC), Melaka. The purpose of the study is to identify and analyze the quality tools and techniques used at CTRM AC in terms of strength, weakness, opportunities and threats (SWOT). The data was gathered from primary and secondary data. The primary data includes gathering data from interviews and observations while the secondary data are literature reviews from journals, books, internet and CTRM AC quality report. From all the data collections, the result was analyzed using the SWOT analysis. The results was focused on the 7QC tools, 8D Problem Solving Technique and FMEA. Results show that the tools used at CTRM AC have their pros and cons but it is founded to be suitable for this type of industry. This is because they do not use sampling technique but inspect every part and each part is very important because it is an aircraft component. Therefore, the 7 QC tools are known as the use of statistical methods in a systematic manner to identify root causes of problem. 8D Problem Solving Techniques is to identify, correct and eliminate the recurrence of quality problems and FMEA is a method that examines potential failures in products or processes. If these three methods are used properly, the company will achieve a major success in producing products with minimal defects or quality problems.

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