Quality Management System In Higher Education - A Study On ISO 9001:2000 Implementation At KUTKM

Ervie, Gireen (2006) Quality Management System In Higher Education - A Study On ISO 9001:2000 Implementation At KUTKM. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

ISO 9000 standard has been successful in manufacturing and service industry. In Malaysia, more than 1000 companies have successfully attained the ISO 9000 certification. It is become a big competition in the industry level due to the customer demand and as to win in the global market. Furthermore, the application of ISO 9000 standard to the education is relatively new and still growing. Only a small number of higher education level that having the certification of ISO. The era of competition and globalization of knowledge had emphasized on the importance of quality. ISO 9000 certification will soon be a must for each degree program. This is to assure quality in education especially engineering education. ISO 9000 helps in setting up the proper documentation in the organization and contributes lots in maintaining the system quality and upgrading it as well. The knowledge of a lecturer can be preserved in the teaching system and can be improved from time to time. In this paper, the study is using the focus group method to investigate the implementation in the National Technical University College of Malaysia especially in the engineering education. The National Technical University College of Malaysia audit result clearly shows that there are also some problems occur in applying the IS09000 in teaching and learning process. This paper mainly about the quality management system, the process and implementation of teaching learning that must be followed. The objectives of the study is to provide corrective actions for common NCR from Teaching and Planning procedures, to determine the level of awareness of QMS among the academic staff, to overview the feedback from the academician toward the ISO 900 1 :2000 and finally to provide preventative actions towards the issues. The study is conducted by the observation method and survey through questionnaire method. The result of the survey shows that there are many misunderstanding with the quality procedure of Teaching Planning (PK02) and Teaching Implementation (PK03) among the academic staff. The common mistakes that are performed by the academic staff are difficult to follow the class replacement procedures and student attendance and problem in completing the Teaching Plan according to the QMS of KUTKM. Further improvement is suggested for maintaining the QMS of ISO in KUTKM.

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