Development Quality Function Deployment (QFD) For Employees Satisfaction Through Kano Method And Herzberg Theory Case Study in (Jabatan Perkhidmatan Awam)

Nurjanah, Bahari (2011) Development Quality Function Deployment (QFD) For Employees Satisfaction Through Kano Method And Herzberg Theory Case Study in (Jabatan Perkhidmatan Awam). Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

rt contains of the study about the employees satisfaction also known as internal . The study will conduct through Kano Method, Herzberg Theory, and Qualit Deployment (QFD). The employees will satisfied with their job if their nvironment fullfil by following their requirements. The objective of this study lyze the customer satisfaction through Kano method and Herzberg Theory intrinsic and extrinsic aspects and to implement the QFD (Quality Functio ent), Kano method, and Herzberg Theory for public sector qualit ent. In addition, this study also will quantify the improvement for the servic pany chosen. uting the questionnaire to the employees at the company chosen, the data from l, dysfunctional, and Likert questions can be collected then can be analyzed ve suggestion as improvement. All data that were analyzed then used to mak n among Kano Method, Likert, and Herzberg Theory. From the data that wer it also related to the Quality Function Deployment (QFD) to ease choose teria will be focused through the intersection that can be found by using the tware. By knowing the critical criteria, the company should know what is th t of employees requirements to make them satisfied while working. Whenever oyees satisfied with their job, they will give good output to the customer t will enhance the quality of their company.

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