A Global Internet-Based Crisis Communication : A Case Study On Sars Using Intelligent Agent

Goh, Ong Sing and Mohd. Shamsuri, Md. Saad and Rahman, Hashim and Lee, Mei Ph'ng (2004) A Global Internet-Based Crisis Communication : A Case Study On Sars Using Intelligent Agent. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

Crisis Communication is an effective communication mechanism in the world. The outbreak of the SARS disease and the way information on it was disseminated has illustrated the importance of effective and efficient crisis communication management. Consequently, we would like to highlight the viability of incorporating an intelligent agent software robot into a crisis communication portal (CCNet) to send the alert news to subscribed users via email and others mobile services such as SMS, MMS and GPRS. The proposed system consists of the integration of an intelligent agent, which comprises of a conversation agent that is employed to gain trust from the users of the portal, and an Automated Knowledge Extraction Agent, which retrieves first hand information from sources such as WHO.org, CBC Canada, info.gov.hk and Sars.gov.sg for public awareness.

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