Manufacturing Service Desk Online With FAQ

Vinoshini , Sivelinggam (2006) Manufacturing Service Desk Online With FAQ. Project Report. Melaka, Malaysia, UTeM. (Submitted)

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Abstract

The proposed Manufacturing Service Desk Online with FAQ, also known as MSDOFAQ, is the title for the final semester project. MSDOFAQ is a web-based application that allows users to access the web and get information from there .The purpose of this system is to enable the Intel customer to file complaint via web. Apart from this module MSDOFAQ also provide search function, so the user can search solution for the problem by key in the name of the hardware. The user orthe system also can view the graph to see performance of the department. Before the system was developed, literature review has been done to determine the scope, technologies, and the approach to be used. For the purpose of development, Rational Unified Process (RUP) was chosen as the methodology because it is not a rigid process but a process framework or meta-model. RUP process help to improve the existing process based on proven software engineering expertise and well supporter by industry leading tools. Minimum software, hardware and network requirements were identified in order for the system to run smoothly. Active Server Pages (ASP) is used to implement the application while Microsoft Access is used as its database. As a conclusion, the system is hoped to ease the task of the staffs at the center besides providing service to the Intel customer.

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