Y.Son.Com Helpdesk Ticketing System

Tan, , Ee Dawn (2006) Y.Son.Com Helpdesk Ticketing System. Project Report. Melaka, Malaysia, UTeM. (Submitted)

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Abstract

The purpose of this relP0rt is to document the processes involved during developing the "Y.SON.COM' HELP DESK TICKETING SYSTEM'. This report discusses the background of current system and the problem faced with the current system, scopes, objective and project significant for the new helpdesk ticketing system in chapter 1. This report also concentrates the literature review which discusses the planning and methodology in Chapter 2. By using the database life cycle methodology, the method requires the statedl of the selection on database management system to support the requirement of thl~ new system. LlI In Chapter 3 the report explain the analysis phase, with deliverables of problems analysis result for the current system and data flow diagram for the whole new system. In Chapter 4 the report explains the system high-level design of the entire system whiclb included the user interface design, navigation design, input and output design and database design in logical andl conceptual database design. In Chapter 5, the report explains the Implementation Status of the system. System implementation phase focus on the construction and implementation process to deliver the final system into operation. In Chapter 6, the n::ports talks about Testing on the system. Software testing is the process of executing a software system to determine whether it matches its specification and executes in :its intended environment

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