Mobile application for queue management system based on android platform

Nor Azman, Nor Daiyanah (2020) Mobile application for queue management system based on android platform. Project Report. Universiti Teknikal Malaysia Melaka, Melaka, Malaysia. (Submitted)

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Abstract

Queue Management System is a system that manages customer waiting time at any services such as bank that have many customers every day. People nowadays do not want to waste their time waiting for a number and want to do other things. The purpose of this system is to develop a Queue Management System based on the Android platform for bank to ease the customer in viewing their queue data in a real-time. This can be shown when this system of the mobile application is developed in Android Studio software and used many components for a completion of this project. Other than that, HTML website has been developed in order to manage this queue system. On top of that, real-time database is the main database used for this system. XAMPP and Firebase is the main server for this system that connect between admin and customers. Some of methods such as flowchart diagram and use case diagram have been used. The project features for mobile application are counter options, with real-time queue number displayed and also notification that will notify customer. Moreover, for the website, it has secured authentication for admin and also easy to manage counters. The objectives of the project have been successfully achieved.

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