A Study On Motivation Factors That Influences Employee Performance In Malacca Hotel Industry

Nurfarahin, Mat Radzi (2015) A Study On Motivation Factors That Influences Employee Performance In Malacca Hotel Industry. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

Today’s dynamic competitive business environment, top managers strive to improve their organizational effectiveness through motivate their employee in order to sustain and maintain a better performance. This purpose conducting this research is to identify the motivation factors that will affect employee’s performance in their hotels in Malacca This research project which aimed to determine the motivation factors with the rewards and recognition, job design, and workplace environment which will be the most significant that contribute to affect hotels employee’s performance . For the research methodology, the results were tabulated and analyze based on primary data. A total of 150 sets of closes-ended questionnaire have been distributed, however, only 100 respondents among management staffs were responded and used for this analysis. Data were gathered through self-administrated questionnaire directed to the top and middle level managers of three to five star rated hotel in Malacca. Then, data have been analyzed using descriptive analysis, scale of measurement and inferential analysis. The findings indicated that there is significant relationship between with three of motivation factors and employee. Regression result shows that workplace environment is the most contribute factors towards increased employee’s performance among management staffs of hotel industry in Malacca.

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