Online Hotel Reservation Portal

Tiew, Su Thing (2004) Online Hotel Reservation Portal. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

The Proj ek Sorjana Muda (BITU 3973) is carried out to develop the project called 'Online Hotel Reservation Portal '. The purposes of developing Online Hotel Reservation Portal are for guests to make online reservation, and for hotel personnel to manage the reservations, housekeeping matters and contents of the online portal. Problems in current system, which are discovered during business studies, are timeconsuming in reservation process, ambiguity view of hotel condition, static content in online system, and lack of housekeeping management system. The Online Hotel Reservation Portal is significant to optimize the potential of the portal, which offer the speed and convenience of one-stop availability check, instant purchase and confirmation in reservation process. Developed system also significant for staffs to manage housekeeping matters and update all data on the Internet, 24 hours a day, without involving website designer. Research of this project is conducted by visiting web sites of other hotels from Internet. The research is done in the business studies. Furthermore, an interview is conducted with the manager of Bestotel to get relevant information to develop this project. The methodology applied in developing this system is Waterfall Paradigm. In conclusion, this automated system is aimed to save time and money for users, thus resulting higher profit to the hotel and better service to its customers. Hotel will need low maintenance cost to maintain the system. Developed system also provides an economical way for hotel's customers to do room or meal booking, or to obtains information.

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