Optimizing Nymber Of Booths : Case Study At Post Office

Ch'ng, Choo Waey (2011) Optimizing Nymber Of Booths : Case Study At Post Office. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

This technical report presented the study of optimizing the number of booths (counters) in industry service. The industry service sector selected is the post office which is located at Ayer Keroh, Melaka. The purpose of selecting this title was to optimize the number of booths in the post office and hence reducing the customer waiting time. Queuing theory and model were applied in the post office with the aid of journals and information found as references. Data collection was done randomly for five days in two weeks time in the post office by recording the customer arrival time and departure time to get the inter arrival time of customers and service time. A set of questionnaires was prepared to conduct a survey on the limitation of waiting time of 50 customers in the post office. The idea of carrying out this survey was to identify the waiting time of the customers and make further improvement from that situation. Queuing theory and simulation method were the main technique used to model and analyse the queuing system. The results obtained in simulation were compared to results obtained in queuing model.

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