An Assessment Of Queuing System At Polyclinic Community Ayer Keroh

Chan , Kien How (2011) An Assessment Of Queuing System At Polyclinic Community Ayer Keroh. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

Queuing is daily practiced in our life. There is a lot of knowledge is inherent in the process of constructing a queue manner which capable to meet the incoming customer and yet without losing the server competiveness in the system. In this final year project, a queue system in Polyclinic is chosen as the assessment place to identify current service level system is it capable to meet the increasing patient’s capacity. The aim of this study is to adapt the Queue model and simulation method on the Polyclinic Ayer Keroh system flow to study the current service time provided by polyclinic is it meets the current arrival rate of the patient to the system. The data of the arrival rate and service time is collected will be analyzed and further translated into histogram and poses Goodness of Fit-Test by using Minitab Statistical Software for family distribution identification. With the analyzed result family distribution, it will be translated in the queuing theory and simulation. The relation of the system like time-average number in system (L), average time spent in system per customer (w), and server utilization (ρ) could be revealed. From the generated results and discussion of the system’s relation is compared with the result of the survey which is reflecting and indicating the patient desired service level provision by the polyclinic. Verification and validation of the model is needed to be done prior the model is compared with the standard. This can be concluded that the flow in system is stable and upgradeable. The implementation of the queue model and simulation is justified in this assessment. The potential improvement options are also suggested in order to further improve the quality of the service provided to the patient.

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