Smart Complaint System (SCS)(Maintenance System Using RFID)

Siti Noorbaini, Mat Said (2011) Smart Complaint System (SCS)(Maintenance System Using RFID). Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

This project deals with the design and implementation of a complaints system. For example, if there any damages, a lecturer can easily send reports of damage by touching the Radio Frequency Identification (RFID) card and press the button according to type of damage found on the console. Once the process is done, the maintenance group of the building will get the report directly on their computer. After the repair work done, the technician should notify lecturers who make reports of damage. Only the lecturer can only delete the records. How to delete a record is by touching the Radio Frequency Identification (RFID) card back. This can only be accessed by the cardholder to avoid a false complaint to the technician. The objective of this project is intended to facilitate the process of reporting damage and shorten the time taken from the report until the repairs. In addition, this project application can also be applied in other situations. This project is a combination between „software‟ and 'hardware' of the 'serial port' Radio Frequency Identification (RFID).

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