Quality Management System (QMS) Implementation In Manufacturing Industries

Wan Haslinda , Wan Hussin (2005) Quality Management System (QMS) Implementation In Manufacturing Industries. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

The road to a quality organization is paved with the commitment of management. The quality management practices will enable a company to achieve its goals. The main thrust of a Quality Management System (QMS) is in defming the processes, which will result in the production of quality products and services, rather than in detecting defective products or services after they have been produced. Quality Management means what the organization does to ensure that its products conform to the customer's requirements. Hence, the establishment of this research is an attempt to observe the implementation of Quality Management System (QMS) tools and techniques in the manufacturing industry. The tools and techniques observed are; Statistical Process control (SPC), Acceptance Sampling, Reliability, Design of Experiment (DOE), Failure Mode and Effect Analysis (FMEA), and Quality Function Deployment (QFD). Furthermore, this study significantly important to studied the effectiveness of Quality Management Systems tools and techniques that have been implemented in the industry. This research methodology focuses on examining the literature review. The literature reviews were obtained by reviewing the relevant topics from Internet, textbooks, journals, documents and other resources. According to the field research approaches, the survey data for this study has been conducted by questionnaires distribution. The data has been gathered within three states which are Perak, Selangor, and Wilayah Persekutuan Kuala Lumpur. This study concludes that, all of the companies have implemented the Quality Management System (QMS) awareness. However not all of the listed tools and techniques were use by the companied. The companies have rated the Statistical Process Control (SPC) which used by most companies as an excellent technique. Furthermore, this study probably requires to carry out in the extended of one techniques which focused in only five companies. This will result more information in this techniques which differentiation can be made among these five companies.

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