Computer And Network Troubleshoot Helper Tool

Che Norfazilah, Che Man (2005) Computer And Network Troubleshoot Helper Tool. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

Computer Network Troubleshooting Helper tool is developing to solve the problem between user (student or staft) and IT Technician in an organization. This tool can detect the problem's symptom, and users automatically know what the problem is and how to solve it. The pop up message will be automatically displayed when the problem's symptom have been detected. User need to read the message and try to solve it based on problem's solution. After the problem has successfully managed, a pop up message will inform user and ask whether they want to save or close. The symptom and solution will be saved in database and will be automatically removed after 10 days. User can solve the simple problem by itself and they don't need to call the IT Technician to solve that problem. This way is easy to use and can save a lot of time for IT Technician. Users can fmd a solution in this tool, and then try to solve the problem by itself. User can directly communicate with IT Technician. Write down a message and send to IT Technician and they give a solution.

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