Engineer Service Report System

Nur Arina, Mohd Yasin (2006) Engineer Service Report System. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

Engineer Service Report System (ESRS) is an enhancement initiative idealized from the current system used by the engineers in the Technical Division of CHASS Computer Consultant Sdn. Bhd. It is used as the company's service reporting application. This system stores the essential records of the services that have been carried out by the engineers. Individual service report can be viewed here but the report owner can only do alterations of the service report. This is to address data integrity ofthe records. A summary view of the services that has been delivered to customer can help in certain decision making such as the balance hour indicating whether a company needs to be prompted on whether to renew its contract of purchased service hour. The system will minimize the problem faced by the engineer in the process of service reporting. In developing the system, an RUP approach is used while an object oriented concept and technique is chosen. Testing are done in two ways that is the black box testing and white box testing all done at the developer's site.

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