Sharon Anthony , Jimbangan (2010) UTeM Customer Feedback System (UCFS). Project Report. UTeM, Melaka,Malaysia. (Submitted)
![[img]](http://digitalcollection.utem.edu.my/style/images/fileicons/application_pdf.png) |
PDF (24 Pages)
UTeM_Customer_Feedback_System_(_UCFS_)_Sharon_Anthony_Jimbangan_QA76.9.S88.J55_2010_-_24_Pages.pdf - Submitted Version Download (3MB) |
|
PDF (Full Text)
UTeM_Customer_Feedback_System_(_UCFS_)_Sharon_Anthony_Jimbangan_QA76.9.S88.J55_2010.pdf - Submitted Version Restricted to Registered users only Download (32MB) |
Abstract
UTeM Customer Feedback System (UCFS) is developed for Pusat Jaminan Kualiti dan Akreditasi UTeM. It is responsible for managing feedbacks received from UTeM staff and students as well as from the public. UCFS is the improved version of the current e-aduan system used by PJKA and it is developed according to their requirement. The admin of UCFS will only have to manage the system by monitoring PTJ who has not responded to their feedback within 2 working days. They can view all feedbacks received and print report. For PTJ, they will receive the feedback and will be able to respond to the feedback before updating the status of the feedback. PTJ may also respond to customer s feedback by using their e-mail or hand phone number. UTeM customer can check the status of their feedback after 3 working days.
| Item Type: | Final Year Project (Project Report) |
|---|---|
| Uncontrolled Keywords: | System analysis, System design, Consumer complaints -- Data processing |
| Subjects: | Q Science > Q Science (General) Q Science > QA Mathematics > QA76 Computer software |
| Divisions: | Library > Final Year Project > FTMK |
| Depositing User: | Mohd Syahrizal Mohd Razali |
| Date Deposited: | 29 Aug 2012 01:51 |
| Last Modified: | 28 May 2015 03:34 |
| URI: | http://digitalcollection.utem.edu.my/id/eprint/5493 |
Actions (login required)
 |
View Item |
Altmetric
Altmetric