AI technology in shaping student satisfaction on education

Ling, Ji Wei (2025) AI technology in shaping student satisfaction on education. Project Report. Universiti Teknikal Malaysia Melaka, Melaka, Malaysia. (Submitted)

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Abstract

In this era, learning is inseparable from advanced technology such as AI technology. Gemini, as an artificial intelligence, is an AI that can help and satisfy students in their education. This purpose of this study is the AI technology in shaping student satisfaction on education at University Teknikal Malaysia Melaka (UTeM). A research framework was obtained from previous research to examine the relationship among completeness, accuracy, precision, reliability, timeliness, convenience, format on student’s satisfaction. The outcome from this research study were knowing the factors that contribute to student satisfaction with Gemini as educational tools, the significance of positive effect of Gemini on students’ education was clearly examined and the main factor that contribute to student satisfaction with Gemini as educational tools was identified. The researcher collected data from 370 respondents through the questionnaire survey. To investigate the hypothesized associations, a quantitative research technique was used, along with a survey research method and sampling, and the data was analyzed by using the Statistical Package for the Social Sciences (SPSS). As a result, the Multiple Regression Analysis and Pearson's Correlation Coefficient revealed that completeness, accuracy, precision, timeliness, convenience, and format except reliability achieved through the use of AI technology (Gemini) had a significant and strong relationship with student satisfaction. The conclusion is using AI technology to help and satisfied students on education.

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