Jatisyscrm

Mohd Khairul Izwani , Saripudin (2008) Jatisyscrm. Project Report. UTeM, Melaka,Malaysia. (Submitted)

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Abstract

JatisysCRM is a web-based system that will be developed for the Jaticom staff use. The functions provided by this system are fully customized based on this organization's cunent flow of certain business activity and problem faced by the staff when using the manual process flow. The requirements of the system are fully collected from the staff of Jaticom who will be the user for this system. The development of this system will use the open source application as the customer needs. The business activity will be the main functionality of this system. There are several problems that become the factor to build the system such as miscommunication among staffs, unable to make back-up or recovery process, and unauthorized user or person can access the system. The system will be used Rational Unified Process (RUP) in order to help in gathering the requirement more easily. The phase of methodology are described in details in the chapter two. There are many advantages or benefits from the JatisysCRM which are the the system will increase the performance of the staffs greatly. Beside that, the system will overcome the problems that had been encountered by the traditional system. The system also can make the back-up or recovery process easily. The JatisysCRM is a system that will make the company especially Jaticom Sdn Bhd a base to expand their business to a higher stage of business and become huge in future. The system will reduce the service time for customer satisfaction. The system will increase the performance of the staffs indirectly ,and can increase the company's profit and reduce company's cost.

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