My UTeM laptop service

Che Ross, Muhammad Ikhwan My UTeM laptop service. Project Report. Melaka, Malaysia, Universiti Teknikal Malaysia Melaka. (Submitted)

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Abstract

This project report presents the development of the "My UTeM Laptop Service" (MyUTeMLS) system, a web-based platform designed to improve the laptop service experience for staff and students at Universiti Teknikal Malaysia Melaka (UTeM). The project was developed to address critical issues in the existing manual system, including unclear service options, lack of real-time service updates and inadequate reporting mechanisms. The new system provides a comprehensive menu of services, allowing users to easily identify and select the services they need. Additionally, it offers real-time status tracking of repair progress and generates detailed reports for better management and decision-making. The project follows a systematic methodology, covering analysis of current issues, more efficient system design, implementation of key functions, and rigorous testing to ensure reliability and performance. As a result, the "My UTeM Laptop Service" system has significantly improved operational efficiency, communication and user satisfaction, providing a robust solution to the challenges faced by the UTeM community in managing laptop services

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