The effectiveness of self- ordering kiosk on service respond time at McDonald’s

Mohamad Khairun, Khairun Sufiah (2024) The effectiveness of self- ordering kiosk on service respond time at McDonald’s. Project Report. Universiti Teknikal Malaysia Melaka, Melaka, Malaysia. (Submitted)

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Abstract

This study aims to investigate the impact of McDonald's self-ordering kiosk efficacy on service response times. This study located in Jasin, Melaka. These days, many restaurants use self-ordering kiosks to grow their businesses. In 2023, population of Jasin will be as much 154,300. Therefore, this study was researched as many as 306 according to Krejcie & Morgan table.The researcher used SPSS software version 27 for this study.The study use quantitative study to get feedback from customers. Three (3) of the major independent factors and one (1) of the dependent variables, as a result of the researcher's analysis, are independent variables. The dependent variable is service respond time at McDonald’s , while the independent variables include time saving, accuracy, and experience. Researchers will use survey methods, such as questionnaires, to gather information regarding how this research will be conducted in order to respond to this question. In pursuit of the objectives, a descriptive analysis targeting the perceptions of the effectiveness of self-ordering kiosk on service respond time at McDonald's. Incorporating evidence from descriptive statistic theoretical relationship between independent variable and dependent variable. The research incorporates inferences and conclusions of 46 studies in the review. The study discovers that time saving, accuracy and experience give a positive to services respond time at McDonald’s. Research concludes that time saving, accuracy and experience effectiveness of Self-ordering kiosk on service respond time at McDonald’s

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