Raspberry Pi queue management system with notification

Lee, Li Teng (2017) Raspberry Pi queue management system with notification. Project Report. Universiti Teknikal Malaysia Melaka, Melaka, Malaysia. (Submitted)

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Abstract

Raspberry Pi Queue Management System with Notification is the title proposed in this project. The purpose of this system is to print queue number for the customers and to notify them by using Firebase Cloud Messaging (FCM) when it comes to their turn. The system is designed where the Raspberry Pi which is directly connected to the printer will generate and print a queue ticket which contain a QR code and queue number on it. Customers are required to scan the QR code on the ticket to activate the notification. Nowadays, token display system is built in the waiting area, such as in bank or post office. However, the token display machines are not necessarily being seen by all of the customers. Therefore, the system has been designed to notify the customers about their turn to be served when the counter officer calling for them. Moreover, customers are not aware of their turn after taking the queue number. This issue is currently happening especially nowadays most of the people looking at their smartphones while waiting, which lead to phenomenon where the customers missed their queue. Thus, the system is developed with the implementation of multiple native applications with the centralized database, where the customer’s smartphone with the mobile application installed can act as a notification tool as well. The methodology used in this project is waterfall method. Waterfall method is a process model where the project will be developed step by step as the following: requirement analysis, system design, implementation, testing, deployment and maintenance. The output of this system is the contingency minimization of the customer who missed their queue doing something or off to somewhere. All the platforms are connected to the real-time database which is Firebase. This system is expected to improve customer experience and reduce the occurrence of customers which constantly looking at the token display system.

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