The application of quality management for university cafeteria business improvement

Rubain, Rushazliza (2022) The application of quality management for university cafeteria business improvement. Project Report. Universiti Teknikal Malaysia Melaka, Melaka, Malaysia. (Submitted)

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Abstract

Quality management introduces the techniques used to reduce process variation in a controlled process. This is one of the approaches for the Universiti Teknikal Malaysia Melaka (UTeM) community benefits of having the best services by implementing total quality management that employs university cafeteria services. Because there is little evidence or literature on university dining services in Malaysia, to the best of our knowledge, I am interested to discover more about this topic. Quality management educates people to improve quality and increase productivity. Quality management allows you to learn what kind of improvement in product and service with the aim to become competitive. It includes eliminating the need for mass inspection as well as building quality into the product in the first place. This research is to identify the relationship between the application of quality management and university cafeteria business improvement. This research objective is to analyze significant relationship between the application of quality management and university cafeteria business improvement, to investigate the correlation between the variables used in the quality management application, and to determine how quality management is most commonly used for university cafeteria business improvement. Lastly, the researcher uses primary data by distributing the questionnaire to the respondents and secondary data obtained from the internet articles and journals as a research method for this project.

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