MyUTEM cafe

Hamir, Umairah (2023) MyUTEM cafe. Project Report. Melaka, Malaysia, Universiti Teknikal Malaysia Melaka. (Submitted)

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Abstract

As we transition into the endemic phase, the availability of dine-in services has increased. However, the myUTeM Cafeteria at Universiti Teknikal Malaysia Melaka (UTeM) faces challenges in adhering to Standard Operating Procedures (SOP) due to limited manpower and a high volume of customer demand. This has led to issues such as order miscommunication, missing orders, and long queues during peak hours. To address these challenges, the myUTeM Cafe system has been introduced, automating the food ordering process in restaurants. This system was developed to provide a contactless dining experience, allowing customers to place food orders via a web application and monitor the status of their orders. Meanwhile, restaurant staff can use the web application to manage order statuses, and administrators can oversee user management in the database. The implementation of this system not only enhances the safety of both staff and customers but also improves the overall food ordering experience for everyone involved.

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