User satisfaction with online education platforms in Malaysia during pandemic

Darman, Puteri Balqis (2023) User satisfaction with online education platforms in Malaysia during pandemic. Project Report. Melaka, Malaysia, Universiti Teknikal Malaysia Melaka. (Submitted)

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Abstract

The outbreak of Corona Virus Disease 2019 (COVID-19) in various countries at the end of last year has transferred traditional face-to-face teaching to online education platforms, which directly affects the quality of education. Taking user satisfaction on online education platforms in Malaysia as the research object, this paper uses a questionnaire survey that distributes through Google Form. The data is collect to get the experience of online and offline users, builds a user satisfaction index system by analyzing emotion and the existing literature for quantitative analysis, and constructs a SPSS statistic software to predict user satisfaction. Data analysis uses descriptive statistical analysis and inferential statistical analysis. Comparing the current study to previous research, previous research has explored the elements influencing student satisfaction within the standard schooling framework. However, the current study was undertaken during the Malaysian shutdown in order to uncover the most influential elements influencing student satisfaction with online classes.

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