User perceptions on the usage of management information system among UTeM employees

Mohamad Said, Ahmad Alif Azzizul (2023) User perceptions on the usage of management information system among UTeM employees. Project Report. Melaka, Malaysia, Universiti Teknikal Malaysia Melaka. (Submitted)

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Abstract

The purpose of this study is to investigate the user views on the utilization of management information systems (MIS) among public university employees in UTeM to determine whether or not these employees are satisfied with the system and whether or not they embrace it. (IS) researchers have become increasingly concerned with the method of combining the information system (IS) with user satisfaction and acceptability during the past few decades. This information is valuable because it may be used in the future to build better ways for (IS) and evaluate how those methods affect both the individual and the organizations. The skills of universities have been put to the test as a result of the rapid changes in information technology (IT) and the business environment. These changes have posed a challenge for universities in terms of designing the proper information systems strategies for their businesses. The growing user population in Malaysia's public universities demonstrates the obvious requirement for an improvement in the strategic information system planning that is already in place. The primary goals of this research are to 1) to study the factors influence the usage of MIS; 2) to analyse the effectiveness of the usage of MIS; and 3) to examine the challenges of the usage of MIS presents in terms of user satisfaction and acceptance, including issues concerning system quality, information quality, service quality, and system use. The study used a qualitative method to collect data and conduct analysis, and five respondents from UTeM were selected to complete a questionnaire survey about their level of satisfactions and acceptance concerning the elements that were being investigated. According to the findings, there is a positive association between the six sections of three question each and the level of acceptance and satisfaction shown by the users. To cultivate a high level of user satisfaction and acceptance, the information system department of UTeM ought to investigate every component that has significantly influenced user satisfaction and acceptance to build a high level of user satisfaction and acceptance. It is also advised that a thorough investigation be conducted into the operations of many other organizations in Malaysia.

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