Factors of self-checkout counter towards customer usage intention in Malaysia drugstore

Sulaiman, Muhammad Asyraf (2022) Factors of self-checkout counter towards customer usage intention in Malaysia drugstore. Project Report. Melaka, Malaysia, Universiti Teknikal Malaysia Melaka. (Submitted)

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Abstract

Self-Checkout Counter is implemented to make it easier to make payment transactions. In Malaysia, Self-Checkout Counter technology is beginning to grow and become a concern because it can provide benefits to consumers in many ways, especially when the country is hit by the Covid-19 virus. It is evident from the available literature that research related to Self-Checkout Counter prioritizes technical, organizational and implementation aspects while attention is given to understanding the usage aspects and user satisfaction. Therefore, this study aims to examine the factors and customer usage intention of Self-Checkout Counter by empirically testing the constructs related to the Diffusion of Innovation model. The models developed include constructs such as Compatibility, Ease of Use, Trialability, Perceived Trust and Usage Intention. A survey based on a questionnaire was used to collect data from 150 respondents consisting of students and random people. This research uses simple random sampling as probability sampling in which samples are selected at random. The data obtained were analysed using the Statistical Package from the Social Sciences (SPSS). The results of this study indicate that all relevant constructs have shown a significant relationship to the intention of using Self-Checkout Counter technology. As a result, this research can benefit students, communities and governments to develop better financial systems for consumers.

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