Quality improvement as an approach towards operational performance in Denso Malaysia Sdn Bhd

Mohd Faridzul Basri, Shuaibah Ainiah (2023) Quality improvement as an approach towards operational performance in Denso Malaysia Sdn Bhd. Project Report. Melaka, Malaysia, Universiti Teknikal Malaysia Melaka. (Submitted)

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Abstract

Organizations must base their business structure, goods, and services on customer needs in order to be successful. However, these requirements change throughout time, prompting the implementation of improvement initiatives by organizations in order to guarantee customer satisfaction. To avoid such an unfavourable result, intelligent organizations implemented quality improvement strategies across all functional areas. Quality improvement processes ensure that the organization enhances its efficiency and serves the rising needs of its customers. This study's primary objective is to examine quality improvement as an approach for analysing the performance of systems and processes and identifying functional and operational areas that need improvement. The gathering and interpretation of data are important to the success of any endeavor. There have been 107 responses to the survey surveys delivered using Google form. SPSS version 27 was used to analyse the gathered data. The association between quality analysis, quality decision making, and quality management has been proven to be considerable. All factors except for quality analysis have shown good responses. Consequently, this demonstrates that quality improvement plays a significant influence in enhancing an organization's success. Future research may focus further on different techniques that may be employed as approaches to the subject under investigation.

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