Critical success factors of ERP implementation within Malaysia SMEs

Che Alias, Nurul Izzah (2022) Critical success factors of ERP implementation within Malaysia SMEs. Project Report. Melaka, Malaysia, Universiti Teknikal Malaysia Melaka. (Submitted)

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Abstract

The technology development leave very significant footprint on how commercial organisations operate in terms of accounting and management which is the expansion of information. Global market economics have improved as a result of communications technologies (ICT) which led to the creation of ERP. ERP is described as configurable application software that consists of integrated business modules and is intended to support the primary business activities and functions. SMEs in Malaysia, however, are still using low-tech technology to manage the company. Technological acceptance in Malaysian SMEs proceeds at a very low pace due to high costs for implementation and maintenance.Most importantly, the lack of expertise also lacks of internal and external capacity become the hindrance of ERP implementation. The UTAUT theory are being used as part of this research for enhanced the reliability of this research. These systems are constantly active in the "background" of projects. The study aims to investigating the critical success factor of ERP acceptance of ERP implementation within SMEs in Malaysia. This study includes five independent variables which are performance expectancy, effort expectancy, social influence, hedonic motivation and facilitating condition to measure toward the use behaviour on ERP. Primary data was collected 150 questionnaire surveys using a probability sampling technique through a questionnaire by providing questionnaire to the public while secondary data was used for the literature review. The proposed research framework was the result after analysing information from the literature review by referring past research. The result shown that there are 3 significant factor that influenced the ERP implementation and the CSF is the performance expectancy.

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