Bingobox usage of customer during covid-19 at Malaysia

Mohd Ramlee, Nur Hanees (2022) Bingobox usage of customer during covid-19 at Malaysia. Project Report. Melaka, Malaysia, Universiti Teknikal Malaysia Melaka. (Submitted)

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Abstract

A Bingobox store is a retail establishment where consumers can select and pack their own items without the assistance of a store employee. Several payment terminals are replaced by a cashless payment mode with a unified payment system. Grocery stores without cashiers became popular in Malaysia, especially after the country was afflicted by the covid-19 pandemic virus. According to the current literature, research on non-cashier convenience stores stresses technical, organizational, and implementation elements while paying little attention to comprehension. The findings of this study suggest that all relevant constructs have a strong association with Bingobox store user satisfaction. As a result, this research could benefit the community and government to develop a better cashier -free retail store system for consumers.

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