Smart logistic adoption towards logistic performance in DHL Malaysia (SOUTHERN AREA).

Wong, Soan Hank (2023) Smart logistic adoption towards logistic performance in DHL Malaysia (SOUTHERN AREA). Project Report. Melaka, Malaysia, Universiti Teknikal Malaysia Melaka. (Submitted)

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Abstract

In this research, there are three aspect of smart logistic adoption that influence logistic performance in DHL Malaysia (Southern Area). The aspects are accessibility, reliability, and interoperability of smart logistic system. Technology Acceptance Model (TAM) was used as a framework to assist researcher in explain and forecasts the Technology users’ behavior. A questionnaire survey was conducted to 111 respondents who works in DHL Malaysia (Southern area). The result of survey was recorded through Google form and the research sampling design was convenience sampling due to employee such as delivery men are not fixed to work at one location. After that, data analysis was conducted to ensure the data are reliable by using pilot test. The data was interpreted in descriptive analysis to visualize the information. Methods such as descriptive analysis, Cronbach’s Alpha reliability analysis, Pearson Correlation analysis, multiple regression analysis are used to analyse data in this research. In the end of research, researcher obtain the result of relationship between aspect of smart logistic adoption and logistic performance. Researcher also provide research implication to help other in future study which related to this research.

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