Implementation of blockchain empowers logistics sustainability A case study of DHL company

Tong, Zhe Wei (2023) Implementation of blockchain empowers logistics sustainability A case study of DHL company. Project Report. Melaka, Malaysia, Universiti Teknikal Malaysia Melaka. (Submitted)

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Abstract

Blockchain has gained considerable attention in recent years, sparking a new wave of growth in various industry. The integration of cutting-edge technology and modern logistics enables logistics sector to evolve in a sustainable manner. Yet, the lack of knowledge and challenges that emerged in loop make it difficult to apply blockchain to the industry on a big basis. In this research, blockchain implementation was proposed to enhance DHL’s logistics sustainability, thereby examined the awareness of DHL on the benefits acquired via blockchain implementation while striving for logistics sustainability. Researcher further investigated the challenges and solutions taken by DHL as the demand from governments, communities, and customers all around the globe to achieve sustainability standards grows. The primary data source was semi-structured interviews with four interviewees, along with secondary data resources including DHL’s archive documents which relevant to sustainable logistics and blockchain in logistics. The study’s findings first revealed blockchain is implemented in DHL for the use of data transparency along with traceability, smart contract, and acts as cryptocurrency payment. Aside from enhanced transparency and traceability, Blockchain brings DHL for a better operation efficiency, save time and money, and high security level that logistics sustainability was illustrated environmentally, economically, and socially. Meantime, lack of knowledge and awareness were identified as the most burdensome challenges among others and collaboration was found to be the most effective solution taken to tackle the challenges mentioned. This study beneficially contributed for knowledge for researcher and readers, industries, particularly logistics service providers, and policies makers.

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