Factors influencing the use of electronic wallet payment systems among students

Mat Jawi, Nur Hidayah (2023) Factors influencing the use of electronic wallet payment systems among students. Project Report. Melaka, Malaysia, Universiti Teknikal Malaysia Melaka. (Submitted)

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Abstract

Technology is now increasingly sophisticated with the existence of smartphones that have multiple uses through the existence of various online applications. The e-wallet application (e-wallet) known as digital wallet is no exception as its use is becoming increasingly popular among the community regardless of age. In fact, some undergraduate students also use the e-wallet application in their daily affairs. Therefore, a study was conducted on undergraduate students of the Faculty of Management Technology and Technopreneurs of Universiti Teknikal Malaysia Melaka on the factors that influence the use of electronic wallet payment system among students based on the Technology Acceptance Model (TAM). This study has used primary data in the form of questionnaires analyzed using SPSS (Statistical Package for the Social Science) Version 26. The questionnaire has 25 question items. Study data were collected and analyzed using descriptive statistics. In chapter 5 discusses, comments and summarizes the entire data and information that has been analyzed and interpreted in chapter four, which is the research findings based on the research questions. The existing knowledge in this area is expanded by a study on the factors that influence student e-wallet usage. These findings offer empirical support for the association between the identified characteristics and the use of e-wallets, which is highly motivating and theoretically significant. There is a practical contribution for retail store owners and managers. The results of this study can be used by managers to boost their reputation and long-term competitive advantage. The study found that the factors of ease of use, usefulness, security and social influence are the factors that influence the use of electronic wallet payment system among students. This study is expected to be a guide and can provide information to all parties.

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