The barriers to digitalization in transportation industry

Mahadzir, Abdul Qadir Jailani (2023) The barriers to digitalization in transportation industry. Project Report. Melaka, Malaysia, Universiti Teknikal Malaysia Melaka. (Submitted)

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Abstract

Digital transformation is when digital technology is used in every part of a business. It's also a change in culture that requires organizations to always question the status quo, try new things, and get used to failing. Digital transformation is a must for all businesses, no matter how big or small they are. In this research, there are two research objectives to be figured out which to identify the technical barriers of digitalization in the transportation industry and to understand the organizational barriers of digitalization in the transportation industry. Using a quantitative approach, the researcher examines the relationship between variables. This method measures and analyses the independent variable which is technical barrier (limited ICT infrastructure, lack of internet speed, lack of digital competencies) and organizational barriers (lack of an effective strategy, lack of organizational agility and lack a culture of collaboration and sharing) and dependent variables (barrier of digitalization) using a variety of Statistical Packages for Social Sciences (SPSS) and graphical tools. A five-point Likert scale questionnaire will use in acquiring the respondent’s information. Several analyses had been used in this research which are Cronbach’s Alpha analysis, descriptive analysis Pearson’s Correlation analysis and Multiple Regression analysis. The correlation value for the lack of digital competencies is the highest correlation in this research. There was a very strong relationship between lack of digital competencies and barrier of digitalization. Lastly, the researcher can conclude that the lack of digital competencies in technical barrier is an important component in barrier of digitalization in transportation industry.

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