Identifying The Challenges And Impact Of ISO 9001 Implementation At UTeM Library

Chia, Cai Yei (2019) Identifying The Challenges And Impact Of ISO 9001 Implementation At UTeM Library. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

Quality management system needs to be implemented to ensure the quality of an organisation. To implement International Organization Standardization (ISO) standard, organisation need to fulfill all the requirements of International Organization Standardization standard and the cost to implement is high. There are also many challenges faced by organisation when implementing International Organization Standardization standard. The purpose of this study is to identify the challenges and the impact of ISO 9001 implementation at Universiti Teknikal Malaysia Melaka library. The method used in this research is case study and interview. 10 challenges and impact of ISO 9001 implementation has been identified through the literature review. 5 respondents involve the interview. All the 5 respondents are librarian which is 4 assistant and 1 admin. The result of interview shows that resistance to change is the most important challenges, while the organisation performance, competitive advantage, employee involvement and document and data control are the impact for Universiti Teknikal Malaysia Melaka library on implement ISO 9001. Furthermore, this research can become one of the references for risk management department to easily generate possible solution based on ISO 9001. Finally, improve the perfonnance of Universiti Teknikal Malaysia Melaka library will provide better services to Universiti Teknikal Malaysia Melaka.

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