The implementation of quality management system (QMS) using DMAIC tools

Ng, Shu Hui (2019) The implementation of quality management system (QMS) using DMAIC tools. Project Report. Universiti Teknikal Malaysia Melaka, Melaka, Malaysia. (Submitted)

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Abstract

Many organizations implement a Quality Management System (QMS) in order to meet customer and regulatory requirements through the attainment of an ISO certification. Although, QMS has delivered benefits to companies however the establishment and maintenance of a documented QMS are costly and time-consuming. And in many cases return on investment was not taken into consideration. QMS is an essential necessity in the institution‘s high learning (IHL) which needs to adhere to strict standards. Lean Manufacturing (LM) is an approach with the main objective of eliminating waste in order to cut out any steps that consider the waste from customer perspectives. Both QMS and LM focus on customer satisfaction and continual improvement. The execution of Lean Quality Management System (LQMS) should be considered as the modern form of quality management. However, LMS has specified tools as compared to QMS. The main objective of the study is to investigate the existing approach of QMS and then to link to the approaches of the LM. An analysis of integrated QMS and LM is conducted. Subsequently, LQMS methodology will be proposed in this research. The qualitative approach via an in-depth study is utilized. To develop a comprehensive understanding and to ensure the validity of the data, interviews, observation and document analysis are adopted. It is envisaged that the integration of LM into existing QMS will help induced lower cost and reduced times whilst optimizing resources. It would also benefit companies if the establishments of integrating QMS and LM are implemented as its infancy.

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