Integration of total quality management and enterprise resource planning to enhance Royal Malaysia Police productivity performance

Ong, Chen Teng (2019) Integration of total quality management and enterprise resource planning to enhance Royal Malaysia Police productivity performance. Project Report. Universiti Teknikal Malaysia Melaka, Melaka, Malaysia. (Submitted)

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Abstract

The Royal Malaysia Police (RMP) is a uniformed centralized organization in federal police force in Malaysia. It is very important to maintain the stability and peaceful in the country. The responsibilities of police officers is to reduce crimes and maintain a safer community. Therefore, the police management has to ensure that the police forces functions in the more efficient way and effective while delivering their services. It is impossible to deliver a highest quality standard of services if the goals are not clear, organizational system and process is not determine in order to implement the strategies and tactics from the top management through leadership. Policemen are now facing the problem in the high administrative burdens and low remuneration. The police officers suffered long duty house of police forces increase their burdens in doing their jobs. Police officers can be consider as 24 hours- employee and gazette holidays are not admissible for them. Their salaries was also consider low-paid government employees that they could not afford the living cost and it will neglects their job performance. The main purpose of this research is to integrate TQM and ERP to enhance the RMP productivity performance. The aims is to investigate the perception of RMP on the integration of TQM and ERP in enhancing organization productivity performance. The following research objectives are to determine the relationship between TQM and ERP in the organization performance for the RMP; to propose the principles of TQM and ERP to increase the productivity in the RMP sector; and to identify the perception of TQM and ERP in RMP to enhance the productivity performance

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