Comparative study between the ISO certified and non certified manufacturing companies towards performance

Foo, Yan May (2019) Comparative study between the ISO certified and non certified manufacturing companies towards performance. Project Report. Universiti Teknikal Malaysia Melaka, Melaka, Malaysia. (Submitted)

	Text (24 Pages) Comparative Study Between The ISO Certified And Non Certified Manufacturing Companies Towards Performance.pdf - Submitted Version Download (608kB)
	Text (Full Text) Comparative Study Between The ISO Certified And Non Certified Manufacturing Companies Towards Performance.pdf - Submitted Version Restricted to Registered users only Download (5MB)

Abstract

Government have encourage Malaysian to buy for local products for the purpose of stimulate the economic level of country, but citizen are refuse to buy because of the quality problem. ISO certification are able to overcome and solve this problem. This is due to the fact that it gives more comparative advantages and improve the work efficiency of the organisation. But on the other hand, manufacturing companies without ISO certification does perform well. Therefore, this research will try to compare between the manufacturing companies with ISO certification and without towards performance. In this research, performance measurement of manufacturing companies such as quality of product, operational performance, customer satisfaction, market performance and financial performance. An in-depth review of preview research are adding in the literature review so that the information of this research can be richer. While the method used in the research are using the questionnaire to collect for the data from the respondent so that can get their result to analyse for the result. Next, the methods that are suitable for comparative study to analyse for the data are Descriptive Analysis and Mann Whitney U-test. 162 sets of questionnaire survey are collected as the primary data for this research. Results of the research found that ISO certified manufacturing companies can perform better in the aspect of quality of product, operational performance, customer satisfaction and market performance, while financial performance are not included. This findings of the research are contributed for business management and government to explain the benefits of ISO certification.

Actions (login required)

View Item