Does ISO 9001 certification matter for firm performance a group analysis of Malaysia Listed companies

Ho, Cuo Kei (2019) Does ISO 9001 certification matter for firm performance a group analysis of Malaysia Listed companies. Project Report. Universiti Teknikal Malaysia Melaka, Melaka, Malaysia. (Submitted)

	Text (24 Pages) Does ISO 9001 Certification Matter For Firm Performance A Group Analysis Of Malaysia Listed Companies.pdf - Submitted Version Download (397kB)
	Text (Full Text) Does ISO 9001 Certification Matter For Firm Performance A Group Analysis Of Malaysia Listed Companies.pdf - Submitted Version Restricted to Registered users only Download (742kB)

Abstract

Most commercial entities in a quest to improve their service delivery and profitability have adopted several management improvement programs which have been developed over the years. Several standards which include but not limited to ISO have been adopted by organizations in order to improve product or service quality which in turn is expected to lead to overall improvement of organizational performance. The objective of this study was to examine the impact ISO 9001 certification on financial performance of the listed food and beverage companies in Malaysia. The sample of the research are included all the listed food and beverage companies in Malaysia. Most of the audited annual reports were obtained from the official website of the listed companies. In order to analyse the impact of ISO 9001 certification on financial performance, the collected data were analysed using descriptive statistics that is use of mean and standard deviation. Then, data were being analysed using Pearson Correlation and Simple Linear Regression. The study concluded that ISO 9001 certification will not led to improvement of the return on asset of listed companies. The study concluded that ISO 9001 certification had no impact on the net profit margin of the listed companies. In conclusion, the ISO 9001 certification will not bring any improvement to the companies’ financial performance.

Actions (login required)

View Item