Implementation total quality management and innovation determine competitive advantage in manufacturing sector of Malaysia

Lo, Wei Keong (2019) Implementation total quality management and innovation determine competitive advantage in manufacturing sector of Malaysia. Project Report. Universiti Teknikal Malaysia Melaka, Melaka, Malaysia. (Submitted)

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Abstract

The implementation of total quality management (TQM) and innovation always concerned by top management within organization. Generally, TQM consists a list of practices while innovation activities divided into product and process innovation. TQM and innovation are crucial elements in manufacturing sector due to it aimed to improve competitive advantage of organization. The issue of innovation in manufacturing sector having attention of many parties whether in customers and investors due to rate of innovation is lower if compared with other countries. This research is aimed to explore the role of innovation as mediating role in relationship between TQM and competitive advantage within manufacturing sector of Malaysia. Quantitative research is used to conduct this research. Therefore, questionnaires would be distributed to the executive management level or above within electrical and electronic (E&E) organization in Malaysia randomly. Statistical Package for the Social Science (SPSS) and ADANCO are the software used to analyse the data gathering from respondents. The result of analysis shown that total quality management (TQM) and innovation has a significant positive impact to competitive advantage. In addition, the innovation is mediate positively for the relationship between TQM and competitive advantage. Therefore, this research is expected to provide deep understanding regarding TQM, innovation, and competitive advantage for the manufacturing industry within Malaysia and acts as reference to future researchers.

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