A study of corporate employee performances through training programs for continuous improvement

Sia, Khang Ruis (2019) A study of corporate employee performances through training programs for continuous improvement. Project Report. Universiti Teknikal Malaysia Melaka, Melaka, Malaysia. (Submitted)

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Abstract

One of the oldest and most traditional training methods is the lecture. Many of companies are familiar with this form of learning, a very common way to embedded new knowledge into employee.Training is an important activity that boosts performance and has a distinct role of incorporating the interest of the organization. It is argued that traditional management can no longer support the quality performance to generate higher productivity. The aim of this research is to study employee performances through training programs The research focuses on three important issues namely as: types of training program used in employee performance for productivity, drivers contribute to training effectiveness and analysis of training program to improve employee’s performance. The case study is conducted at a training centre for well-known chains of grocery store in Melaka. A semi-structure questionnaire is used to interview eight respondents from top management, operations manager and operation trainees for one training period which lasted for 2 weeks. From the study,the company training program is made up of three types of training programs namely orientation,on-the-job training, and review class. On-the-job training is found the most effective contribute to the employee performances. Extending the time for the training period, it is also found that there are five drivers contributed to training effectiveness of program namely as: training contents, training environment, training schedules, facilities and materials and presentation style of trainers. Presentation style of trainers is found contributed most to the training effectiveness. Thirdly, recommendation improvement plans concentrated on trainer presentation styles, which is train the trainer technique to attain knowledge transfer efficiency. Hence, the adoption of different types of training methods benefit to employee performance.

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