Leong, Yi Hui (2018) The determinants of lean implementation towards improvement of performance in hotel service industry. Project Report. Universiti Teknikal Malaysia Melaka, Melaka, Malaysia. (Submitted)
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Abstract
Lean implementation involves several determinants to succeed in future and improve the performance. This study aims to discover the three main determinant of lean implementation towards improvement of performance in hotel service industry. Some factors have affected the rapid growth of business at certain level. Lean thinking implementation has its benefit towards successful outcomes. There are several determinants are identified for the result of research. Among these determinants, they include leadership of top management, behaviour of employee and organization culture. The questionnaires were sent to every 5-star hotels to get the results of survey.
| Item Type: | Final Year Project (Project Report) |
|---|---|
| Uncontrolled Keywords: | Organizational effectiveness, Service industries, Management, Measurement |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor |
| Divisions: | Library > Final Year Project > FPTT |
| Depositing User: | Mohd Hannif Jamaludin |
| Date Deposited: | 01 Jul 2019 08:27 |
| Last Modified: | 19 Jan 2024 04:00 |
| URI: | http://digitalcollection.utem.edu.my/id/eprint/23197 |
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