The Relationship Between Human Resources Factors And Total Quality Management Performance:A Survey In Hotels Industry

Masron, Nurul Ain (2017) The Relationship Between Human Resources Factors And Total Quality Management Performance:A Survey In Hotels Industry. Project Report. Universiti Teknikal Malaysia Melaka, Melaka, Malaysia. (Submitted)

Text (24 Pages) The Relationship Between Human Resources Factors And Total Quality Management Performance A Survey In Hotels Industry.pdf - Submitted Version Download (579kB)

Abstract

Hotel industry is plays major roles in supporting the Malaysian tourism.The performance of the tourism industry is also influenced by volatility of change in external and international environmental in Malaysia.Recent research is aim out to explore the human resources management that necessary for implementing total quality management (TQM) in tourism industry in Malaysia to improve service quality and business performances.The growth and performance of Malaysian hotel industry depends on growth and performance of the other Malaysian economic sector,especially in service sector.Total quality management is a key management philosophy in operation management.Without the good quality,the business will simply fail.Besides that,total quality management is not simply a matter of build-up workforce in order to delivering quality result.It is implementation and maintenance of a system that brings success in the business.Logically then,organization need to identify the successful strong factors in human resources management when introducing total quality management in management to accomplish this objective. Thus,the data analysis of total quality management practices has a positively related and significant impact on service quality in tourism and hospitality industry.

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