Information System Success Factors Influencing User Satisfaction At Universiti Teknikal Malaysia Melaka (UTeM)

Abdul Rahim, Muhammad Azrin (2014) Information System Success Factors Influencing User Satisfaction At Universiti Teknikal Malaysia Melaka (UTeM). Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

User satisfaction is generally being recognized as one of the most important steps to ensure the success of an information system. Follow development of the IS component, there is a significant changes occur in information technology, especially with the high intensity growth of the Internet. One of the benefits is the ability to use information systems to share information. Information can be shared not only by all users in the university. but information can also be shared with parties outside the university. The main objective of this study is to investigate the impacts of IS success factors towards the user satisfaction in Universiti Teknikal Malaysia Melaka (UTeM). Moreover, the study will discuss the relationship between the dependent variable (user satisfaction) and the independent variable (system quality, information quality, service quality and system use). For this study, survey strategy had been taken as that research strategy because it will be perfect match for this research. The great strength of the survey as a primary data collecting approach is it versatility. The data analysis will involve the interpretation of the data and the testing of the hypotheses. The discussion will discuss on each of the research result objective that will determine the relationship for each variables and lastly is the discussion about the most factor that influence the user satisfaction . Lastly, the conclusion will discuss on the contribution of this study with recommendations for further studies. The study will be of significant value to the Information system users in UTeM in particular because it analyses the existing factors associated with the user satisfaction.

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