The Impact On The Operation Of E-Document System At Hospital Universiti Sains Malaysia (HUSM)

Nawi, Norzaidatul (2014) The Impact On The Operation Of E-Document System At Hospital Universiti Sains Malaysia (HUSM). Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

Government is placing increased emphasis on effective recordkeeping in both the private and public sectors. These demands are often met through the implementation of centralized electronic management solutions frequently known as e-document system. The aim of this research is to investigate the impact on the operation of electronic document systems at Hospital Universiti Sains Malaysia (HUSM). E-document system is a newly implemented system at HUSM to replace the manual system in compliance to International Organizations for Standardization (ISO) audits especially ISO 9001: 2008. The research was done at HUSM, Kelantan. It investigated how the hospital manages their document system through e-document and the effectiveness of e-document in complying the requirements set by ISO Audits involving three factors, strategic factors, social factors and infrastructure factors. Quantitative method was used in this research. The data were gathered through survey questionnaires. Questionnaires were used to obtain feedback from 80 respondents who are from top management, chief document officer, document officers and also staff of Productivity & Quality Unit at HUSM. Besides that, the implementation of this system is to further improve the performance of employees. Lastly, the results of the research will provide useful insights on the impacts on the operation of e-document system at HUSM.

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